Cases in custom content development - 3

For some background to these cases, see my initial post.

Case 3

You were the project manager for an e-learning programme that was launched six months back. The purpose of the programme was to train administrative staff in a major systems change.

You have just met with your client who has raised a number of issues:

• The system is due for a revision within the coming month and this will require some changes to the e-learning materials. Unfortunately, the project team has been disbanded and there is no-one available to oversee the changes.
• Your client has heard some rumours that the company who developed the e-learning is experiencing some financial problems. He is worried because this company used their own proprietary development tool and, if they were to go out of business, there would be no way to maintain the content.

You are keen to avoid similar problems occurring in the future. What would you recommend?